Never Lose A Patient Again: Using Documentation To Create Lifelong Patients

This will be a live virtual event offered during The National - Virtual Event

Losing patients is the biggest threat facing your practice today - and yet most chiropractors don't even realize it. After making huge investments of time, money, and energy to acquire new patients, most practices see between 20-70% of those patients disappear in less than one hundred days. The main reason for this? Patients don’t feel personally connected to their chiropractor, the staff, or the practice. 

In an engaging and entertaining session, Joey Coleman will introduce you to the First 100 Days® methodology - a way of approaching your patient experience efforts that will turn new patients into lifelong fans. 

Whether you’re just starting out or have been a practicing chiropractor for decades, this entertaining and actionable presentation will give you the tools you need to transform average patients into powerful advocates for your brand.

Target Audience

Doctor of Chiropractic
Certified Chiropractic Physician's Assistant

Learning Objectives

  • Learn how to maximize the beginning of the patient lifecycle to increase engagement
  • Discus how to reduce patient churn and increase overall profits
  • Learn how to identify your current patient’s journey and then enhance it
  • Learn how to use documentation to create personal and emotional connections with your patients that keep them coming back for more
Course summary
Available credit: 
  • 2.00 Doctor of Chiropractic (DC) CE
    • 2.00 Documentation & Record Keeping (DOC) credit
Course opens: 
Course expires: 
FCA Member cost:


Joey Coleman

Joey is a speaker, teacher, and advisor. For almost twenty years, he has helped organizations retain their best customers and turn them into raving fans via his entertaining and actionable keynotes, workshops, and consulting projects. He has a long history of energizing and motivating audiences to enhance their customers’ experiences. He is an award-winning speaker (yes – they do have speaking contests) at both national and international conferences – competing against New York Times bestselling authors, business leaders, and internet sensations/celebrities. He is also the author of the #2 Wall Street Journal bestseller, Never Lose a Customer Again.



Wayne Wolfson, DC

Wayne Wolfson, DC, is president of NCMIC Group and National Chiropractic Mutual Holding Company. He is a graduate of the University of Tennessee where he currently serves as a member of the Dean’s Advisory Board and its executive committee. He is a graduate of the Palmer College of Chiropractic.

In addition to practicing since 1978, Dr. Wolfson has also served in various leadership positions, including past chairman of the Florida Board of Chiropractic Medicine, director of the National Board of Chiropractic Examiners and past president of the Federation of Chiropractic Licensing Boards. He has served as a college site team examiner for the Council on Chiropractic Education, Commission on Accreditation and is a fellow of the American College of Chiropractors and the Palmer Academy of Chiropractic.

In 2002, Dr. Wolfson was named Florida Chiropractor of the Year by the Florida Chiropractic Association, and in 2005 he received the Distinguished Service Award from the Florida Board of Chiropractic Medicine. In 2007, he was honored with the George Arvidson Award for meritorious service from the Federation of Chiropractic Licensing Boards and in 2010 he received the Paul M. Tullio Award for Dedicated Service to the National Board of Chiropractic Examiners.

Active in his community, Dr. Wolfson is the past chairman of the Orlando Chamber of Commerce, previously served on the board of trustees of Valencia Community College and was a founding board member of the Florida Bank of Commerce. Currently, he is a director of Cypress Trust Company.

Available Credit

  • 2.00 Doctor of Chiropractic (DC) CE
    • 2.00 Documentation & Record Keeping (DOC) credit


FCA Member cost:
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